How Bookings Work
Submitting an enquiry on Tripobiz does not create a booking or a payment obligation. It starts a conversation with our team.
Final pricing, payment terms, cancellation terms, and refund conditions for your specific trip will be confirmed with you in writing before any payment is taken. Those confirmed booking terms take priority over the general guidelines below.
General Cancellation Guidelines
Unless your booking confirmation states otherwise, the following guidelines generally apply once a booking has been confirmed and paid for:
- Cancellations made well in advance of the travel date may be eligible for a higher refund than cancellations made closer to departure, as our local partners may apply cancellation charges as the travel date approaches.
- Certain costs may be non-refundable once incurred on your behalf, including visa fees, permits, issued flight or train tickets, and payments already made to third-party operators.
- Refunds are generally not available for no-shows or for cancellations made after a trip has started, unless your specific booking terms state otherwise.
How to Request a Cancellation or Refund
To cancel a confirmed booking or request a refund, contact us at info@tripobiz.com or use the phone/WhatsApp number listed on our Contact page as soon as possible.
Please include your booking reference when contacting us.
We'll review your request based on the cancellation and refund terms confirmed for your booking, including any applicable policies from our local partners and third-party service providers. We'll then let you know the amount, if any, that is refundable and the expected processing timeline.
Refund Processing Time
Approved refunds are generally processed to the original payment method within 7–14 business days.
The actual time for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
Changes or Cancellations by Us
If Tripobiz or one of our local partners needs to significantly change or cancel a confirmed trip for reasons within our control, we will work with you to provide an appropriate alternative, such as an alternative date or itinerary, or a refund of amounts paid for the affected portion of the trip, as applicable.
The specific remedy will depend on the circumstances and the terms of the affected booking.
Events Beyond Our Control
If a trip is affected by circumstances outside our reasonable control, such as extreme weather, natural disasters, government travel restrictions, political disruption, strikes, or similar events, refunds will depend on the policies of the airlines, hotels, tour operators, and other providers involved.
In such circumstances, amounts may not be fully refundable. We will make reasonable efforts to help you obtain any refund, credit, or alternative arrangement that the relevant providers make available.
Contact Us
If you have questions about cancellations, refunds, or the terms of a specific booking, please contact:
Tripobiz
Email: info@tripobiz.com
For booking-specific questions, please include your booking reference where available.