Frequently asked questions
Quick answers about booking with Tripobiz. Can't find yours? Call or WhatsApp us.
Searching and booking
What kinds of trips can I search?
You can search one-way and round-trip flights for up to 9 travelers in Economy, Premium Economy, Business or First, depending on what the airline offers.
I don't know the airport code. Can I still search?
Yes. Type a city or airport name, like "New York" or "Heathrow", and pick from the list. If you do know the 3-letter code, type it and the airport is selected automatically.
Why did the price change before I paid?
Airline fares change with demand, and a seat can sell out while you're booking. We always re-check the fare before payment. If it has changed, we show you the new price and you decide whether to continue.
How do I know my booking is confirmed?
You'll receive an email with your booking reference and, once issued, your ticket number. A booking is complete only when the ticket is issued.
Payments
Is my payment secure?
Payments are processed by a PCI-compliant payment provider over an encrypted connection. Tripobiz never stores your full card number or security code.
Why might I see more than one charge?
Your statement can show the airline's charge for the ticket and a separate Tripobiz service fee. Both amounts are shown to you before you pay.
Baggage
Is a checked bag included?
It depends on the airline and fare. Where the airline provides baggage details, we show them with the flight. Always check the allowance before you fly, especially on basic fares.
Changes, cancellations and refunds
Can I change my dates?
Many fares allow changes for a fee plus any fare difference; some basic fares don't allow changes. Call or WhatsApp us with your booking reference and we'll tell you your options.
How do I cancel?
Contact us with your booking reference. We'll explain what your fare allows (refund, travel credit or neither) before cancelling. See our Cancellation Policy.
What if the airline cancels my flight?
If the airline cancels or significantly changes your flight and you choose not to travel, you may be entitled to a refund. We'll help you with rebooking or a refund request.
How long do refunds take?
It depends on the airline and your card issuer. We'll tell you what to expect when we submit the request. See our Refund Policy.
My Booking and support
How do I find my booking?
Go to My Booking and enter your booking reference (PNR) and the email used to book. You can also call or WhatsApp us.
How can I contact Tripobiz?
Our team is available 24 hours a day, 7 days a week. Call or WhatsApp +1-888-305-5035, email info@tripobiz.com, use live chat where available, or send a message from the Contact Us page.
Do I need a passport or visa?
For international trips you usually need a valid passport, and some countries require a visa or travel authorization, including for connections. Check official government sources before you travel.